Privacy Policy of INCA EXPEDITION PERU E.I.R.L.

1. General Information & Data Controller

INCA EXPEDITION PERU E.I.R.L. (hereinafter, “Inca Expedition”), with RUC N° 20610938265, registered office at Adv Villa Ecológica A3 - San Sebastián, Cusco, Perú, and email info@incaexpedition.com, is the controller of the personal data databases and specializes in organizing expeditions and tours in Peru.

This Privacy Policy describes how we collect, use, and protect the personal information of our clients, suppliers, and website visitors.

2. Objective

This policy aims to inform how Inca Expedition protects and processes personal data collected through our physical and digital channels, guaranteeing the confidentiality, integrity, and availability of information.

3. Legal Framework

We strictly comply with Peruvian Law N° 29733 – Personal Data Protection Law, its Regulation (Supreme Decree N° 003-2013-JUS), and the European Union General Data Protection Regulation (GDPR - EU 2016/679).

4. Information We Collect

We may collect the following personal information:

• Full name.
• Contact information: email address, phone number, and home address.
• Demographic information: age, date of birth, gender, and nationality.
• Travel information: passport or national ID number, flight details, and travel preferences.
• Payment information: credit/debit card details and billing information.
• Health information: allergies, dietary restrictions, and medical conditions relevant to the safe execution of the trip.
• Browsing information: IP address, browser type, and pages visited on our website.

5. Use of Information

We use the collected information exclusively to:

• Provide the contracted travel and tourism services.
• Issue and purchase mandatory nominative tickets and permits with the Ministry of Culture, SERNANP, and railway companies (PeruRail / Inca Rail).
• Communicate with clients regarding their trips, sending booking confirmations, vouchers, and replies to inquiries via WhatsApp and email.
• Coordinate with service providers (hotels, transport, guides), as well as manage pickups, itineraries, transfers, and emergency medical care during tours.
• Process payments and issue invoices or receipts.
• Send information about offers and promotions (only with your prior consent).
• Continuously improve our travel products and services.
• Comply with legal, regulatory, and tax obligations.
• Ensure the safety of our clients and staff.

No Commercialization or Unauthorized Transfer: Inca Expedition never sells, rents, or leases your personal data to third parties for commercial or spam purposes. Data is only shared with official Peruvian government entities (Ministry of Culture, SERNANP, MINCETUR, Tourism Police) and direct operational providers strictly required to fulfill the contracted tour.

6. Cookies

We use cookies to enhance user experience on our website. Cookies allow us to:

• Analyze website traffic and performance.
• Personalize content and advertising.
• Remember user preferences.

You can manage or disable cookies at any time through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy policies or practices of external sites. We recommend reviewing their privacy policies before providing any personal information.

8. Rights of Data Subjects (ARCO Rights)

Under applicable law, you have the right to:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Cancel / Erase your data when it is no longer needed.
• Object to the processing of your data.
• Revoke your consent at any time.
• File a complaint with the National Authority for Personal Data Protection.

To exercise any of these rights, you may send a formal request to info@incaexpedition.com attaching a legible copy of your ID or passport.

9. Information Security

We implement technical, legal, and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or improper disclosure.

10. Marketing

With your prior consent, we may send you information about our offers and promotions. You may unsubscribe at any time.

11. Customer Reviews

We publish customer reviews and testimonials on our website with their prior consent.

12. Changes to This Policy

We may update this Privacy Policy periodically. We encourage you to review it regularly to stay informed about how we protect your information.

13. Contact

If you have any questions or concerns regarding this Privacy Policy, please contact us at info@incaexpedition.com.

14. Consent

By using our website and booking our services, you accept this Privacy Policy.