Terms & Conditions of INCA EXPEDITION PERU E.I.R.L.

1. Acceptance of Terms

By booking the services of INCA EXPEDITION PERU E.I.R.L. (RUC 20610938265, hereinafter “the Company”), the client accepts these terms and conditions in full.

2. Booking Process, Payments & Confirmation

• Reservation & Initial Deposit: To confirm and guarantee a reservation in any of our expeditions, packages, or private tours, an initial deposit of 30% to 50% of the total tour cost is required (allocated to the immediate purchase of official nominative government permits and tickets) via our authorized payment methods (credit/debit cards, bank transfers, PayPal, etc.). The remaining balance must be paid upon arrival in Peru (prior to the start of the service) in cash (US Dollars USD or Peruvian Soles PEN in good condition without tears) or by credit/debit card subject to the payment gateway fee.
• Required Information: To process the reservation, accurate details for each traveler are required: full name, passport or ID number, nationality, date of birth, gender, and any relevant medical conditions, allergies, or dietary restrictions.
• Confirmation: Once the initial deposit is received, the client will receive a booking confirmation by email guaranteeing the reservation. Please review the confirmation carefully and notify us of any corrections.
• Accommodation: Hotel confirmation is subject to availability. If a specified hotel has no availability, an alternative of equivalent category and price will be provided.
• Last-Minute Bookings: The Company may accept last-minute bookings (up to 24 hours prior to arrival) under special conditions communicated and agreed upon via email or WhatsApp.

3. Cancellations & Refunds

• Force Majeure Cancellations: In the event of cancellations due to force majeure (social unrest, natural disasters, pandemics, etc.), the option to reschedule the tour at no extra charge will be offered, subject to availability.
• Refunds: Approved refunds will be processed through the same payment method used for the booking. Processing times may vary depending on the service provider (trains, hotels, airlines).
• No Show: Failure to appear at the coordinated time and pickup location for the start of the tour results in forfeiture of 100% of the service amount with no refund. A certificate may be issued for travel insurance claim purposes.

4. Changes & Modifications

• Date Changes:
  • 20 days or more prior to tour departure: Date changes are permitted at no additional company fee, subject to availability.
  • 15 days or less prior to tour departure: A penalty of USD $50 per person applies, plus any additional charges imposed by suppliers (hotels, trains, entrance tickets).
• Itinerary Adjustments: The Company reserves the right to modify the itinerary due to operational reasons, weather conditions, or force majeure, always prioritizing traveler safety and the best possible experience.
• Inca Trail Permits: Inca Trail permits cannot be modified or transferred. Purchasing a new permit is required in the event of a date change, subject to government availability.

5. Prices & Rates

• All prices are expressed in US Dollars (USD).
• Prices may vary during major holidays (Easter, Peruvian National Holidays, Christmas, New Year).
• Prices include all services specified in the itinerary (accommodation, transfers, excursions, guides, entrance tickets).
• Prices do not include personal expenses (tips, airport taxes, flights, excess baggage).
• Any change in passenger information (names, passport numbers) after ticket issuance may incur supplier penalties.

6. Itineraries

• Itineraries serve as general guides and may be subject to change for operational reasons or force majeure.
• The Company is not responsible for delays or cancellations caused by flights, social protests, weather, roadblocks, or other events beyond its control.

7. Documentation & Visas

• It is the traveler’s responsibility to hold a valid passport and any required visas to enter Peru.
• A copy of personal identification documents (passport, national ID) is required for administrative purposes and ticket issuance.
• Foreign tourists are generally permitted to stay up to 183 days in Peru.

8. Travel Insurance & Passenger Health

• We strongly recommend purchasing comprehensive international travel insurance covering trip cancellations, accidents, medical emergencies, high-altitude evacuation, and lost luggage.
• Travelers must inform the Company in advance of any pre-existing medical conditions, allergies, or relevant physical limitations.
• The Company is not liable for medical expenses or accidents occurring during the trip.

9. Liability

• The Company is not liable for injuries, illnesses, damages, losses, or delays caused by third parties or force majeure events.
• The Company reserves the right to modify or cancel a tour if deemed necessary for the safety of travelers.

10. Rental Equipment

• Equipment rental (sleeping bags, trekking poles, etc.) is charged per tour duration.
• The client is responsible for any damage to or loss of rented equipment.

11. Age Policy & Student Discounts

• Travelers over 60 years of age are advised to carry a medical certificate of fitness for high-altitude trekking.
• Minors under 18 years of age must be accompanied by a responsible adult.
• A valid university student ID card meeting Peruvian Ministry of Culture criteria is required to apply student discounts.

12. Force Majeure

The Company is not liable for force majeure events (social protests, strikes, road blockades, natural disasters, extreme weather conditions, landslides, pandemics, or technical disruptions by railway companies PeruRail / Inca Rail) affecting the trip. In such events, our team will coordinate the best possible alternative routes, always prioritizing the physical safety of our travelers.

13. Governing Law

These terms and conditions are governed by the laws of the Republic of Peru.

14. Contact

For any inquiry or claim, please contact us atinfo@incaexpedition.comor through our official support channels.

15. Amendments

The Company reserves the right to update or modify these terms and conditions at any time.