1. ACCEPTANCE OF TERMS

When contracting the services of INCA EXPEDITION PERU E.I.R.L. (hereinafter, “the Company”), the client accepts these terms and conditions in their entirety.

2. RESERVATIONS AND PAYMENTS

• Reservation: To confirm a reservation, an initial payment of 30% to 50% of the total tour cost is required, through our authorized payment methods (credit/debit cards, bank transfers, PayPal, etc.). The remaining balance must be paid in cash (US dollars) or by credit/debit card upon arrival in Peru.
• Required Information: To process the reservation, the following information is needed for each passenger: full name, passport number, nationality, date of birth, gender, and any relevant information regarding allergies, medical conditions or dietary preferences.
• Confirmation: Once the initial payment has been received, the client will receive a reservation confirmation by email, which will serve as a guarantee of the reservation. It is recommended that you review the confirmation carefully and respond with any clarifications.
• Accommodation: Accommodation confirmation is subject to availability. If there is no availability in the specified hotel, an alternative of similar category and price will be offered.
• Last Minute Reservations: The Company may accept last minute reservations (24 hours before arrival), under special conditions that will be communicated and agreed upon by email.

3. CANCELLATIONS AND REFUNDS

• Cancellations by the Client:
  • 30 days or more before the start of the tour: 30% will be retained of the deposit.
  • 25 to 16 days before the start of the tour: 50% of the deposit will be retained.
  • 15 to 7 days before the start of the tour: 80% of the deposit will be retained.
  • 6 to 0 days before the start of the tour: 100% of the deposit will be retained.
• Inca Trail Cancellations: Payments for the Inca Trail (4D/3N, 2D/1N, 5D/4N, Salkantay, etc.) are non-refundable due to the policies of the Ministry of Culture and service providers (porters, cooks, trains).
• Cancellations due to Force Majeure: In case of cancellations due to force majeure (social conflicts, natural disasters, pandemics, etc.), the option to reschedule the tour will be offered without additional charges, subject to availability.
• Refunds: Refunds will be made. They will be made through the same payment method used for the reservation. Processing times may vary depending on the service provider (trains, hotels, flights).
• No Show: In case of no-show for the tour, the full amount will be withheld and no refunds will be made. A certificate may be issued for travel insurance purposes.

4. CHANGES AND MODIFICATIONS

• Date Changes:
  • 20 days or more before the start of the tour: Date change is allowed without charges additional, subject to availability.
  • 15 days before the start of the tour: A penalty of USD $50 per person will be applied, plus additional charges from suppliers (hotels, trains, admissions).
• Itinerary Changes: The Company reserves the right to modify the itinerary for reasons operational, weather conditions, or force majeure, always guaranteeing safety and the best development of the trip.
• Changes on the Inca Trail: The Inca Trail permits are not modifiable or transferable. Purchase of a new permit will be required in the event of a date change, subject to availability.

5. PRICES AND RATES

• All prices are expressed in American dollars (USD).
• Prices may vary on holidays (Easter, Christmas, New Year).
• Prices include services specified in the itinerary (accommodation, transfers, excursions, guides, entrance fees).
• Prices do not include personal expenses (tips, airport taxes, flights, excess luggage).
• Any change in passenger information (names, passports) may result in penalties imposed by suppliers.

6. ITINERARIES

• The itineraries are basic guides and may be subject to change for operational reasons or force majeure.
• The Company is not responsible for delays or cancellations due to flights, social conflicts, weather, road blockages or others events beyond your control.

7. DOCUMENTATION AND VISAS

• It is the client’s responsibility to have the necessary documentation and visas to enter Peru.
• A copy of personal documents (passport, DNI) will be required for administrative purposes.
• Foreign tourists can stay up to 183 days in Peru.

8. TRAVEL INSURANCE

• It is recommended to take out travel insurance that covers cancellations, accidents, medical expenses and loss of luggage.
• The Company is not responsible for medical expenses or accidents during the trip.

9. LIABILITY

• The Company is not responsible for injuries, illnesses, damages, losses or delays caused by third parties or force majeure events.
• The Company reserves the right to modify or cancel a tour if it deems it necessary for the safety of customers.

10. RENTAL EQUIPMENT

• Equipment rental (sleeping bags, walking sticks, etc.) is charged per day of the tour.
• The client is responsible for any damage or loss to the rented equipment.

11. AGE POLICY

• People over 60 years of age are recommended to present a medical certificate of fitness for the trip.
• Minors under 18 must be accompanied by a responsible adult.
• A valid student card is required to apply student discounts.

12. FORCE MAJEURE

• The Company is not responsible for force majeure events (conflicts, disasters, pandemics) that affect the trip.

13. APPLICABLE LAW

• These terms and conditions are governed by the laws of Peru.

14. CONTACT

• For any questions or complaints, contact us at info@incaexpedition.com.

15. MODIFICATIONS

• The Company reserves the right to modify these terms and conditions at any time.